The Spare Parts Helpline has a bespoke computer system designed specifically to enable our operators to quickly deal with a customers query.

The aim of the system is to give the customer service operator as much information as possible with the minimum input from the customer. The spare part calls system incorporates:

• Postcode address lookup which enters a whole address from just the postcode
• Telephone system integration to automatically enter the customers telephone number or bring up the order instantly if a customer calls back
• Spare part component search to quickly show all the spares available for a product
• Integrated stock control shows the operator if a part is in stock as the customer orders
• Assembly instruction & technical document viewer to display product instructions.
• Automatic picklist generation to minimise order turn around time
• Barcode enabled despatch to ensure accurate and efficient sending of packages
• Reason code logging - we track why a spare is needed.
• Bespoke reporting to match the requirements of our clients