Very quickly, is the short answer. We jump on it immediately, working with you to identify the quickest way to despatch what’s needed to your customers.
When a safety or malfunction issue is identified, either with a customer incident or with product testing, our client is in touch with us instantly. The client notifies their customers through email, and sometimes runs an ad in newspapers.
The product-recall problem and how to resolve it is explained, with a URL directing customers to us in the case of a print ad, or a link in the case of an email.
We set up a dedicated order webpage for customers, sometimes within hours, and despatch the part and fitting instructions on receipt of orders being placed.
We have the experience to provide a product recall service that will resolve your customers safety issues quickly and effectively.
Very fast response to client needs.
We’ve done this before, so can have everything setup for you in a matter of hours (or quicker!)
We can set up a webpage giving information on the product problem and letting the customer know what they need to do. We can also provide a link to enable the customer to order the parts needed to fix the problem.
Clients often have this service as part of their package, but if not we can label and despatch by Royal Mail, 1st or 2nd class postage, or by courier and we can despatch thousands of units in one day.
