Missing components
Many garden products now come flat-pack in a box and require some self-assembly by the user.
Missing or damaged components usually require the customer to either return the product to their retailer for a replacement or for the retailer to arrange redelivery of a replacement product and collection/disposal of the damage/incomplete item.
Spares storage and shipping service
Click Spares offer a service to retailers which allows the customer to receive the replacement free of charge where a component is missing or damaged or provide the facility for customer to purchase a replacement part for one which they have accidentally broken.
The service is designed to reduce costs to the retailer/supplier by preventing the customer from returning the product, but also to increase customer satisfaction by sending them just the part they need quickly and efficiently. The customer wants their issue resolving as fast as possible and without having to return what is usually a bulky item to their retailer.
Suitable garden furniture for the service:
- Chairs & tables
- Sun loungers
- Swing seats & hammocks
- Gazeebos
- Barbecues (BBQs)
- Sheds & Garden Storage
- Greenhouses
- Conservatories