And so does a particular client of ours (a leading UK retailer). A Varianta Screw is a part within a flat pack chest of drawers of theirs. There are supposed to be eight in a pack, but sometimes there aren’t, or maybe something’s damaged, and that’s when we leap into action.
Imagine being the person trying to put that chest of drawers together, and an hour or so into the task having to stop because you discover you’re short of a Varianta Screw.
The air would probably turn a shade of blue, and the customer who bought our client’s chest of drawers would not feel too thrilled with them. Inconvenient, and infuriating for all, and when damage to hard-won reputations can set in. The situation needs to be remedied swiftly, efficiently and to everyone’s satisfaction – and that is where we come in.
“The decision to move the spares order management to Click Spares was an easy one as Click are really passionate about spares and providing intelligent management information"
Service Account Manager, Argos
At Click Spares we provide our clients with a spares service that, in most cases, identifies, sources and despatches any part (or parts) direct to your customer, or if you prefer, to your store. If an order is placed with us before 11 am we despatch on the same day, or next working day if it’s after 11 am.
We care very much about Varianta Screws, and we care equally about the millions of other spare-parts we stock in our 30,000 square foot warehouse. And it’s not just the fiddly smaller parts we supply, we also stock and supply entire panels, doors, shelves… Pretty much a case of you name it, we’ll be able to get it to your customer.
Our service isn’t just restricted to flat pack furniture either. We supply crockery if there’s something amiss in a set, barbecue parts and now we also supply bicycle spares. We can save you time, lower your blood pressure and boost your bottom line (potentially by millions of pounds), so if spares are driving you spare, they no longer have to.