Returns rates for online purchases of upholstery can be high.
We provide an order confirmation service, that aims to reduce this and it’s associated costs.
We can send a fabric swatch, and a product postcard to acknowledge the customer’s order.
This not only gives the customer something tangible to show for their order, but it can also reduce returns due to ordering errors, or colours not being quite as expected. It gives your customer the reassurance that the sofa they receive will match their expectations.
The customer could also use the fabric swatch to shop for complimentary items for their room.